Navigant Consulting Inc Director - Corporate Services (IT) - Performance Excellence - Multiple Locations in Chicago, Illinois

Navigant Consulting, Inc. (NYSE: NCI) is a specialized, global professional services firm that helps clients take control of their future. Navigant’s professionals apply deep industry knowledge, substantive technical expertise, and an enterprising approach to help clients build, manage and/or protect their business interests. With a focus on markets and clients facing transformational change and significant regulatory or legal pressures, the Firm primarily serves clients in the healthcare, energy and financial services industries. Across a range of advisory, consulting, outsourcing, and technology/analytics services, Navigant’s practitioners bring sharp insight that pinpoints opportunities and delivers powerful results. More information about Navigant can be found at

Navigant’s Performance Excellence practice specializes in large-scale operations improvement, post-merger integration, and business transformation work for academic medical centers and large health systems and community hospitals. Our solutions are tailored with skilled teams to collaborate with client departments on implementing processes and creating efficiencies to withstand changes in the industry. Areas of expertise include: clinical process improvement, labor and non-labor expense reduction and corporate expense assessment.


This role can be based in any of the following locations: Chicago, IL; Minneapolis, MN; Denver, CO; Tampa, FL; Atlanta, GA; Washington, DC; Seattle, WA.

The Corporate Services Director will be a credible IT subject matter expert focused on delivering IT focused programs at our healthcare provider clients that need to drive alignment and consolidate enterprise support functions across the IT vertical (systems implementation/optimization/Integration and change managment). S/he communicates our value proposition and builds strong relationships with our healthcare clients. S/he will champion the execution of integrated transformational IT programs that work across our healthcare clients to drive performance and results.

The Director will participate in business development and relationship management activities for Navigant Healthcare clients and prospects and provide leadership for structuring and integrating the IT offering to serve client needs.

This role will have responsibility for the following:

Practice & Content Leadership

  • Proactively helps healthcare provider clients define the plan and manage projects to standardize operating performance, substantially increase quality and service levels and demonstrate a significant cost advantage by consolidating/aligning/centralizing IT services across the organization

  • Lead the development/identifying new business opportunities, as well as a history of managing team resources to grow the business.

  • Work with our clients to sustain IT Shared Services that achieve tangible results across the continuum (patient outcomes, profitability, performance)

Client Relationship Management

  • Actively manage a portfolio of client engagements and consulting staff assuring all contractual targets and deliverables are met

  • Across active engagements, strategize with consultant teams on project approach, facilitating communications, and managing risk

  • Drive quality and standards of work product. Ensure superior engagement quality

  • Maintain strong relationships with C-level contacts at client healthcare organizations

  • Develop and instill best practices throughout the organization

New Business Development

  • Serve as a thought leader in the public domain and assist in building the Navigant Healthcare brand

  • Leverage the firm’s existing healthcare industry relationships and develop new relationships to develop new clients and expand existing client relationships

  • Be personally engaged in growing the Corporate/Shared Services practice with a focus on IT at a rate of $2.5 - $4 million in annual new business for the firm

Consulting Staff Leadership

  • Training and on-boarding of new consultants

  • Contribute to the development of a positive and performance oriented culture



  • A minimum of 10+ years of increasing responsibility in healthcare industry and consulting combined with a strong focus on IT Shared Services

  • Demonstrated track record in business development, client management and measurable results for clients in health care services. With continuous success selling and delivering $2.5 million plus annually strongly preferred

  • Proven experience developing client relationships including current and prospective clients, ability to assess and define their needs, position relevant products and services to address their requirements and play a key role in securing new business for the firm

  • Recognized as a thought leader and frequent speaker in the IT Shared Services arena

  • Outstanding written and oral communication skills including public speaking for large and small groups, the ability to leverage the written word in a clear, concise and compelling manner as a tool for communication and persuasion

  • 5-10 years of proven experience successfully managing complex projects in a consulting (preferable) environmentwithin timeline, scope and budget

  • Demonstrated experience as health system administrator/operator or consultant designing and delivering consulting services/solutions many of which encompass strategy, people, process and technology, with an emphasis on delivering centralized operational solutions

  • Strong organizational skills, including ability to prioritize tasks and delegate when appropriate

  • The highest levels of professional and personal integritya

  • A four year college degree is required - MBA or other advanced degree is a plus.

  • Frequently communicates with clients and coworkers and must be able to share information effectively

  • Strong conceptual, as well as quantitative and qualitative analytical skills

  • Flexibility and responsiveness in managing multiple projects in sometimes high-pressure situations simultaneously

  • Self-motivator with ability to work independently

  • Plan, direct, and coordinate work activities of others

  • Frequently travels by airplane, train or car as necessary to perform work at another location

The company offers competitive compensation packages including an incentive compensation plan, comprehensive medical/dental/life insurance, 401(k) and employee stock purchase plans.

Navigant does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Navigant and Navigant will not be obligated to pay a placement fee.

Navigant is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

Navigant will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.